FIA AWARDS - 2013

To reserve a table - Please click here 

FIA AWARDS INFORMATION

The Financial Intermediaries Association of Southern Africa (FIA) will once again host its annual awards event in 2013 to recognize and honour the country's leading product suppliers in the financial services industry.

These accolades are awarded at a formal gala banquet and the event always attracts more than 1000 guests from around the country.

The FIA's awards evening has become a prestigious, much anticipated occasion on the insurance industry's calendar and this year promises to be no exception. This year's awards evening will be held on 30 May 2013 at The Sandton Convention Centre.

The FIA's Awards Committee presents awards in the following nine categories:

  • Short-Term Insurance product supplier of the year - Personal Lines
  • Short-Term Insurance product supplier of the year - Commercial Lines
  • Short-Term Insurance product supplier of the year - Corporate Business
  • Short-Term Insurance - Underwriting Manager of the year
  • Long-Term Insurance product supplier of the year - Risk Products
  • Investment Products: Single Premiums - Product supplier of the year
  • Investment Products: Recurring Premiums - Product supplier of the year
  • Employee Benefits - Product supplier of the year
  • Health Care Benefits - Product supplier of the year

In the lead-up to the awards, the FIA appoints an independent research company to conduct a customer satisfaction survey among the association's member intermediaries. The three criteria which form the basis of the customer satisfaction survey include assessments of:

  • Product quality (as perceived by intermediaries and their clients)
  • Service quality (as perceived by intermediaries and their clients)
  • Relationship quality (as perceived by the intermediaries)

It is important to note that this survey is conducted among FIA members and their employees only and because the research constitutes a customer satisfaction survey, it is based on their perception of the criteria mentioned above.

The comprehensive and detailed results will only be made available to those who participated in the survey. Participants will be able to review:

  • The respective participating companies score in each category and sub-category
  • The industry average within each category and sub-category
  • The highest score in each category and sub-category

Access to this information will enable product providers to determine how they scored against the winner and industry averages in each category. This information will enable providers to improve in certain areas if necessary.

The FIA regards this occasion a privilege to officially recognize product suppliers in the industry and we trust that this information clarifies the essence of the FIA Awards and the manner in which the ratings are obtained.

 

FIA Awards - 2012

FIA ANNOUNCES 2012 ANNUAL INDUSTRY AWARD WINNERS

One of the most prestigious events of the financial services industry, the annual Financial Intermediaries Association of Southern Africa (FIA) Awards Gala Dinner, was held last night (Thursday 7 June 2012) at the Sandton Convention Centre in Johannesburg where the winners of the 2012 FIA Awards were announced.

According to Brian van Flymen, President of the FIA, the purpose of the awards is to honour and recognise those financial services providers (FSPs) who have made an outstanding effort to offer the best service and products to their clients, as voted for by South African financial intermediaries.

“We firmly believe that competition is a good thing as it motivates FSPs to constantly look for ways in which they can improve their business operations, whilst also ensuring that those who excel receive the recognition they deserve.”

Highlights of the awards included Santam scooping two awards for Short-term Insurer of the Year - Personal Lines and Short-Term Insurer of the Year – Commercial, while Sanlam also won the Employee Benefits Product Supplier of the Year and Product Supplier of the Year - Investment Products Single Premium.

Elsewhere, Discovery Life received Product Supplier of the Year - Investment Product Recurring Premium and Discovery Health was named as the Health Care Product Supplier of the Year for the third year in a row.

Independent research company Bluestream Research conducted a customer satisfaction survey among the FIA’s members with the three main criteria being assessments of product quality, service quality and relationship quality.

Van Flymen says all product providers receive the complete report in order for them to compare their results against the winner, as well as benchmarking themselves against the industry average in each category. “The aim is for the product providers to utilise this information to assist them in recognizing those areas in which they need to improve and those in which they are performing well.”

Below is the full list of 2012 winners:

CATEGORY                                                                       WINNERS

Short-Term Insurer of the Year – Personal Lines                SANTAM
Short-Term Insurer of the Year – Commercial                     SANTAM
Short-Term Insurer of the Year – Corporate                        ETANA
Underwriting Manager of the Year                                       HIC UNDERWRITING MANAGERS
Long-Term Insurer of the Year – Risk                                  ALTRISK
Product supplier of the Year –
Investment Products Single Premium                                 SANLAM
Product supplier of the Year –
Investment Products Recurring Premium                           DISCOVERY LIFE
Employee Benefits Product supplier of the Year                SANLAM
Health Care Product Supplier of the Year                          DISCOVERY HEALTH

Click here to see the photos on Facebook.

2012 SPONSORS

2011

Below is the full list of 2011 winners:

2011 AWARD CATEGORY WINNER
Short-Term Insurer of the Year – Personal Lines HOLLARD
Short-Term Insurer of the Year – Commercial Lines SANTAM
Short-Term Insurer of the Year – Corporate SANTAM
Underwriting Manager of the Year COMMERCIAL AND INDUSTRIAL ACCEPTANCES
Long-Term Insurer of the Year – Risk Product LIBERTY
Investment Supplier of the Year – Retail Investments STANLIB
Long-Term Insurer of the Year – Recurring Savings DISCOVERY LIFE
Employee Benefits Product supplier of the Year SANLAM
Health Care Product Supplier of the Year DISCOVERY HEALTH